Privacy Policy

Data Controller

The data controller responsible for your personal information is EYRES HORIZONS LIMITED, trading as Baziritual.

Registered office: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, KOWLOON, HONG KONG.

Privacy Requests

To exercise your privacy rights or submit a data-related request, contact us at privacy@baziritual.com. We will respond within a reasonable timeframe and in accordance with applicable law.

Information We Collect

Depending on how you use our website and services, we may collect the following types of information:

• Name — when you place an order, create an inquiry, or use our services.
• Email address — for orders, account-related communication, and customer support.
• Phone number — if you provide it at checkout or when contacting us.
• Shipping and billing address — to fulfil physical product orders and process payments.
• Order details — such as products purchased, order numbers, quantities, pricing, and delivery status.
• Payment and transaction information — processed by third-party payment providers (we do not store full payment card details on our servers).
• Device, browser, IP address, pages viewed, and referral source — collected automatically when you visit our website.
• Cookies and analytics data — as described in the Cookies and Analytics section below.
• Birth date, birth time, gender, and location information — if you use element profile, Ask a Master, or related personalised services.

How We Use Information

We use personal information for the following purposes:

• To process and fulfil orders for physical products and related services.
• To provide customer support and respond to inquiries.
• To deliver element profile, Ask a Master, and other related digital services you request.
• To improve website performance, content, and user experience.
• For analytics and advertising measurement, including understanding how visitors use our site and measuring campaign effectiveness.
• For fraud prevention, security monitoring, and protecting our business and customers.
• To meet legal, tax, accounting, and regulatory obligations.

Your Rights (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal exceptions.
• Objection — object to certain processing, including direct marketing where applicable.
• Restriction — request that we restrict processing in certain circumstances.
• Portability — request transfer of information you provided to us in a structured, commonly used format.
• Withdrawal of consent — where processing is based on consent, you may withdraw consent at any time.
• Complaint — you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise these rights, contact privacy@baziritual.com.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know — what personal information we collect, use, disclose, and share.
• Right to delete — request deletion of personal information, subject to legal exceptions.
• Right to correct — request correction of inaccurate personal information.
• Right to opt out of sale or sharing — where applicable under California law.

We do not sell personal information for money. We may use analytics and advertising tools that could be considered “sharing” for cross-context behavioural advertising under California law; you may contact us to discuss opt-out options where applicable.

To submit a California privacy request, email privacy@baziritual.com.

Cookies and Analytics

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors interact with our services. You can manage cookie settings through your browser at any time.

We use the following analytics and advertising tools:

• Google Analytics — helps us understand website traffic, pages viewed, and general usage patterns.
• Meta Pixel — helps us measure advertising performance and understand conversions from our marketing campaigns.

These services may collect device information, browser type, page interactions, referral sources, IP address, and conversion-related data. Their use is subject to the privacy policies of Google and Meta respectively.

Third-Party Service Providers

We share information with trusted third parties only as needed to operate our business. These may include:

• Payment processors — such as PayPal, Stripe, and Airwallex (if used in the future) to process transactions securely.
• Shipping carriers — to deliver physical orders to your address.
• Email service providers — to send order confirmations, support replies, and service-related messages.
• Google Analytics — for website analytics and performance measurement.
• Meta Pixel — for advertising measurement and campaign analytics.
• Hosting and infrastructure providers — to host and operate our website and related systems.

These providers process information on our behalf and in accordance with their own privacy policies and applicable data protection requirements. We do not authorize them to use your information for their own unrelated marketing purposes.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy:

• Order and transaction records — retained as required for tax, legal, and accounting obligations.
• Customer support records — retained as needed to resolve inquiries and maintain service history.
• Element profile data — retained only as long as needed to provide the requested service, unless a longer retention period is required by law.
• Analytics data — retained according to the settings and policies of the relevant analytics providers.

International Data Transfers

Your information may be processed in Hong Kong, where EYRES HORIZONS LIMITED is registered, and in other countries where our service providers operate (including the United States and other jurisdictions). When information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.

Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us at privacy@baziritual.com and we will take steps to delete it.

Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information. Payment information is processed by trusted third-party payment providers, and we do not store full payment card details on our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Product and Service Disclaimer

Element profiles, Ask a Master, and symbolic ritual products offered on Baziritual are for reflection, inspiration, and personal intention only. They are not medical, psychological, legal, financial, or professional advice and do not guarantee specific outcomes.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@baziritual.com.